Current as of 01 August 2024

Refunds are only issued when the product or service promised is not delivered, or when there is a double charge. Entitlement to a Refund is ninety days (90) days from bill payment/debit only. If 90 days have passed since the payment/debit, AQWIRE (“We”, or “Us”) cannot process the refund request.

If the request is approved, the refund will be processed, and a credit will automatically be applied to the credit card or original payment method within a certain amount of days depending on the processing time of the bank or credit card company.

If applicable, the following steps must be followed for approved and processed refunds processed by AQWIRE to ensure proper monitoring and tracking:

1. 1. Check with your credit card issuing bank or bank account if the refund is already reflected;
2. 2. If the refund is not reflected yet, contact your credit card company, as it may take some time before your refund is officially posted;
3. 3. Contact your bank to inquire about the refund. The processing time of refunds may vary, similar to the process of card-issuing banks;

Should all steps have already been taken and the refund has not yet been credited to the receiving bank account, kindly reach out to support@aqwire.co for assistance.

By proceeding to complete a payment transaction, you have read and understood the Refund and Chargeback Policy of AQWIRE, and you agree to the terms and conditions stated therein. You further agree that you will not file any chargebacks or disputes against AQWIRE, and that all requests for resolving transaction issues shall be first communicated through the AQWIRE Customer Support Team at support@aqwire.co.